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Luggage dispute over shipping costs prompts refunds and delays
A customer details a $90 purchase of a five piece luggage set from Direct Merchandising Inc in Bedford Texas. The item arrived with COD charges and shipping costs disputed, prompting refunds from the company for all but shipping and prompting questions about postal rate changes and supplier responses. A separate complaint about playhouse dolls and two toy makers yielded no reply. A Reader’s Digest order finally produced a refund six months after paying $31, with the Digest noting improved complaint handling and urging readers to provide contact numbers.
MENTIONED IN THIS ARTICLE
Direct Merchandising Inc
Bedford
Texas
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