Customer Service
Customer Service is available Monday through Friday from 8am to 5pm MT.
You can also give us a call during our business hours at 1-800-848-0224. We would be happy to assist.
Libraries or Institutions? Check out our resource pages here:
Institution Access to NewspaperArchive
NewspaperArchive
For assistance with your NewspaperArchive consumer account, reach out to
customerservice@newspaperarchive.com
Storied
For assistance with our companion site, Storied, please reach out to customerservice@storied.com
Frequently Asked Questions
What is your 7 day free trial? Can I cancel it and not get charged?
You are curious about NewspaperArchive.com and what it has to offer. We are so excited you’re here! We have a 7-Day FREE TRIAL especially for you to check out our newspaper collection.
For more information on our 7 day free trials, please check out this resource page:
How does the 7-day free trial work?How do I cancel my subscription or its renewal?
Oh no! We’re sad to see you want to cancel your subscription to NewspaperArchive; however, we don’t want to make the process of canceling your account stressful.
Your subscription will automatically renew at the end of your subscription. To cancel your subscription or turn off automatic renewal, please check out this resource page:
How do I cancel my subscription or its renewal?Am I eligible for a refund?
Sometimes things come up. We get that. You forget about that 7-Day Free Trial. You had your subscription set to auto-renew and missed the email we sent about your upcoming renewal. It happens.
For more information on our terms and conditions, eligibility for refunds, please check out this resource page:
What are the terms of your refund policy?Or just get in touch with our customer service team. We’re here to help!
customerservice@newspaperarchive.comI do not recognize this charge on my credit card.
Charges from NewspaperArchive might show up on your credit card statement with different names. Here are some typical descriptors:
- STORIED/NE\* TRIAL STOR
- STORIED/NEWSPAPERARCH
- STORIED/NE\* TRIAL NEWS
- STORIEDNEWS
- STORIEDNEWSPAPERAR
- World Archives Midco, LLC
- Storied / NewspaperArchive
If you see any of those names on your statement but don’t remember signing up for our services, just get in touch with our customer service team. We’re here to help!
Finding a charge you don’t recognize might lead you to dispute it with your credit card company. But before you do, know that there could be implications, especially for NewspaperArchive subscriptions. It’s best practice to first reach out to NewspaperArchive’s customer service to understand how a dispute or chargeback could impact your chances for a refund or your membership status.
For more information on credit card charges, check out this resource page:
What is this charge on my credit card?What newspapers do you have?
You can search for all of the publications that we have here:
https://newspaperarchive.com/search/publication/Do you want to find the newspapers of a certain city or state? The Browse feature is a great tool for searching NewspaperArchive. You can view our resource page here:
How can I search for a specific publication?How can I perform a search?
Are you ready to search for some newspaper articles, but unsure how to do it? No worries! We are here to help with some basic techniques for searching on NewspaperArchive.
This resource page contains a lot of great tips and tricks:
How can I perform a search?