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Cable firms shift to better service amid rising competition
Cable providers respond to satellite and phone rivals with 30 day money back guarantees and written confirmations. Comcast Cox and Charter test faster tech times and online order proofs while customers push for written assurances and improved service.
MENTIONED IN THIS ARTICLE
Philadelphia
In-Stat
Mike Paxton
Cable
Kramer
Virginia
Comcast Corp
Comcast
U.S
Time Warner Cable Inc
Cox Communications Inc
Charter Communications Inc
Tina Waters
Cox
New England
Anita Lamont
Marc Pachtman
Boothwyn
Pachtman
Federal Communications Commission
State Commission
FCC
Ken Fellman
National Association of Telecommunications Officers and Advisors
Charter
Time Warner Cable
Steve Curtin
Denver