A Name That Boosts Ego in Hospitality Service
A business note argues that personal address by guests, especially hotel staff calling a guest by name, greatly boosts ego and satisfaction. Jim Lavenson cites Beverly Hills Hotel operators as exemplars who greet guests by name, enhancing perceived care and status. The piece emphasizes the power of polite recognition in customer relations.
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Beverly Hills
Jim Lavenson
Uwinte
United Feather Syndicate, Inc
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