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Industry panels offer consumer dispute mediation schemes
A panel system sponsored by industry groups and government offices provides voluntary mediation for consumer complaints. ICAP handles property and casualty issues with states Michigan, Mississippi, Montana and Utah. Similar CAP programs exist for appliances, furniture, and autos to offer nonbinding recommendations after both sides present evidence.
MENTIONED IN THIS ARTICLE
Louise Cook
Associated Press
Better Business Bureau
National Association of Mutual Insurance Agents
Federal Office of Consumer Affairs
Insurance Consumer Action Panel
ICAP
Insurance Commissioners of
Michigan
Mississippi
Montana
Utah
CAP
MACAP
Wacker Drive
Chicago
Ill
Ficap Furniture Industry Consumer Advisory Panel
Nancy High
High Point
N.C
Sumer
Alan Marlette
National Automobile Dealers Association
West Park Drive
McLean