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This newspaper page contains 3 articles. Subscribers can read the full text of each article.
Newspaper
Chronicle Journal
Location
Thunder Bay, Ontario, Canada
Date
Jul 08, 2025
Page
4
A study analyzing half a million customer service interactions finds human agents better match customer language than chatbots, with higher engagement when agents show linguistic similarity. It recommends matching inquiries to the appropriate agent type, training both bots and humans to mirror customers, and seeking evidence from tech firms on chatbot impact before wide use.
David Macdonald argues Liberal 2025 platform to fund tax cuts and new military spending with $18 billion in annual operating reductions is unworkable. He says such cuts would trigger mass layoffs, longer passport waits, delayed EI payments, and poorer public services, with DND largely exempt. The piece questions credibility and urges failure of the promise.
A Troy Media column argues that genuine leadership lies with women like Hala Kharrit and Rima Hassan and not political figures. It highlights their moral courage amid Gaza crises, calls for integrity, and credits families and diaspora activists with guiding humanity away from war’s brink.
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