Courtesy in business pays off for all New York
State tourism officials say polite customer service can save or ruin a business and a community. Holly Nolan urged 74 business people at the Greater Syracuse Chamber of Commerce to train employees with role plays to handle angry customers calmly. She warned rude behavior harms local reputation and profits, while friendly service builds repeat business and trust.
MENTIONED IN THIS ARTICLE
New York State
Holly Nolan
Greater
Syracuse
Losur
Nolan
HeraldJournal
Editorials weigh tax fairness and deficit plans from several papers
Excerpts from editorials in Albany New York The Times Union Jackson Mississippi The Clarion Ledger Newport News Virginia and Washington discuss budget tradeoffs in Clinton era deficit reduction. They favor reducing the deficit through tax and spending changes, criticize deeper elderly tax burdens, and urge decisive action on energy taxes and large gains税 while noting political stalemate in Congress.
MENTIONED IN THIS ARTICLE
Lap Nbey
Asisteee
Gusta
Gao
Chronicle
Senate
Clinton
Heritage Foundation
Joe Cobb
Cobb
Times Union
Albany
Senate Hanes Committee
House
House-Senate
Congress
Clarion-Ledger
Jackson
Miss
Bome
U.S
Warren Rudman
Daily Press
Newport News
George Mitchell
Senate Finance Committee
United States
Washington
Asociated Press
Health reform promises vs political reality in Clinton era
Richard Reeves argues health care reform is largely drafted but financing and benefits remain undecided. He warns backing down could erase campaign promises, urging Clinton to listen to ordinary Americans outside Washington and to pursue broader public support for universal coverage.
MENTIONED IN THIS ARTICLE
Clinton
New York
Walltreet Journal
Walter) Zelman
America
Arkansas
Washington
Moscow
Soviet Union
Weppersia Tiice
Don't ask, don't tell policy debate in the military
Ken Adelman argues Clinton and Aspin should not duck decisions on gays in the armed forces. He critiques the “don’t ask, don’t tell” stance, warning it strains unit trust, division leadership, and UCMJ, and calls for clearer policy and accountability.
MENTIONED IN THIS ARTICLE
Defense Department
Bill Clinton
Secretary of Defense
Les Aspin
Clinton
Aspin
Sally
Barbie
Army
Mike
Lori
Nancy
Kentucky
Defense Secretary
Washington Times
White House
Tim McFeetey
Human Rights Campaign Fund
Billy
Joint Chiefs
Charles Moskos
Ken Adelman
Herald-Journal
Also Mentioned on This Page
Syracuse Herald-Journal
Bert
Ecole
Arthur Jenkins
Heald
THE
Herald Company
Canton Square
Syrcase
Stephen Rogers
Stephen A. Rogers
Eta
Rth
Wall Street Journal
Richard Reeves
Calumni
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