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Toll-free hotlines cost Illinois over $675000 yearly
Mary Ann McNulty reports that Illinois operates 23 toll free information lines serving over 1 million callers annually at a cost surpassing 675 thousand dollars. Lines range from aging services to universities, with methods including taped updates and state counselors who shortcut bureaucratic delays. The Senior Action Center in Chicago and Springfield, staffed by elderly volunteers, handles senior issues while the Department on Aging routes income and care services through the 800 line and other referrals.
MENTIONED IN THIS ARTICLE
Secretary of State
Public Inquiry Division
Department of Aging
Action Center
WATS
Myrtis Flesner
Chicago
Springfield
Cook County
Bill Eppley
Department On Aging
Eppley
Social Service
The
Inquirer
Barbara Manning