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Lessons in deadlines and bedside manners from a busy newsroom
A newsroom veteran recalls strict deadlines and gatekeeping by customer service while recounting a canceled American Airlines flight to Oklahoma City. He reflects on how urgent printing schedules shape behavior, shares a heroic firefighter encounter, and links the Murrah Federal Building bombing to lessons in patience and better service.
MENTIONED IN THIS ARTICLE
Oklahoma City
Dallas
American Airlines
OKC
Aa.com
Gates
Dkc
Homeland Security
Colorado
IRS
Federal
Murrah Federal Building
Mom
Postal Service