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Frustrated DSL Users Cite Installation Delays and Costs
The article profiles multiple DSL customers facing long installation delays and hidden costs as they seek high speed access. It notes setup fees ranging from 100 to 300 dollars, monthly charges around 40 to 60 dollars, and widespread service coordination problems among ISPs and local phone companies. Joins analysis from Giga Information Group estimates 570 000 DSL users in March with projected growth to 15 million. The piece highlights customer advocacy sites and complaints about poor technical support and unclear responsibilities among providers such as Covad Northpoint and the local Verzion style carrier.
MENTIONED IN THIS ARTICLE
Sewaork AP
Dana Stuth
Analys
Pherce
Giga Information Group
United State
Eles
Inc Fitech