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Research finds airline service quality deteriorating overall
A study by two college researchers assesses 16 U.S. carriers for 2003 and 2004. It finds overall air travel quality dropping as higher passenger loads meet reduced work forces. On time performance fell from 82 to 78.3 percent. complaints rose 27 percent with US Airways most and Southwest least.
MENTIONED IN THIS ARTICLE
Washington
AirTran
Atlantic Southeast
JetBlue
United
Dean Headley
Wichita State University
Bureau of Transportation Statistics
Transportation Department
Headley
Skywest
American Eagle
US Airways
Southwest
U.S
Comair
Sky- West