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Consumer Affairs Rise At Stores Amid Complaints
The article reports a surge in consumer affairs departments as grocery chains and General Motors handle thousands of complaints annually. It notes debates over effectiveness, the cost of lost customers, and how firms address product issues and refunds. Managers cite policy, data on complaints, and the need to balance customer needs with business realities.
MENTIONED IN THIS ARTICLE
Louise Cook
Associated Press
Conference Board
Patrick McGuire
Consumer Federation of America
Carol Tucker
McGuire
Food and Drug Administration
General Motors Corp
Glen Warren
Warren
United States
General Motors