Virtual teams expand at KPMG across regions
The article shows KPMG using long term virtual teams with members in Washington Maryland and Texas to create web based training tools. Pat O Day leads a five member team and works 32 hours weekly commuting to Washington once a week. Eve Kochman and Sherri Farrell also embrace flexible schedules balancing work and family.
MENTIONED IN THIS ARTICLE
Leigh Branham
Right Management Consultants
Amacom
KPMG
New York
Pat O’day
O’day
Hollywood
Washington
Maryland
Texas
Stephen O’day
Chicago
Eve Kochman
Aurora,ll
Kochman
Kevin
Kochman Consultants
Morton Grove
Sherri Farrell
Keller
Farrell
Jeff
Banks reward reliance on customer service
Banks use incentive programs to boost service with Wells Fargo Bank offering trips and bonuses, Bank of America giving on the spot awards, and Bank One providing cash bonuses plaques and certificates. Managers score and reward improving customer service while surveys gauge customer satisfaction to drive loyalty.
MENTIONED IN THIS ARTICLE
Dallas Morning News
Dallas
Wells Fargo Bank
Las Vegas
Bank of America
Bank One
Wells Fargo
John Porter
Nancy Mack
Mesquite
Texas
Hidden costs of turnover hit profits and morale
The article explains how turnover costs exceed the departing salary by up to 150 percent when including lost productivity and morale. It cites figures from Hudson Institute and Sibson & Co., with examples from Goulston Technologies and Bojangles, noting negative effects on earnings and stock prices across high turnover industries.
MENTIONED IN THIS ARTICLE
Knight Ridder
Charlotte
N.C
Jane Lommel
Hudson Institute
Indianapolis
Sibson & Co
Princeton
N.J
Andy Starzecki
Goulston Technologies
Monroe
Goulston
Starzecki
Vickie Smith
Nies
Sibson
Charlotte Observer
Francisco Kjolseth
U.S
Spouses of recruits find jobs aid recruiting efforts
The Cedar Rapids area network helps spouses obtain employment when partners relocate for work. Janet Brazeal moved from Los Angeles to Cedar Rapids with her husband Craig, who works at Toyota Financial Services, and she found a teaching post at Kennedy High School for 2000 2001. The program notes added challenges for spouses and promotes proactive employer outreach, including same sex partners, with referrals via the Cedar Rapids Area Chamber of Commerce or corridor careers.com.
MENTIONED IN THIS ARTICLE
Murrin
Janet Brazeal
Los Angeles
Cedar Rapids
Craig Brazeal
Toyota Financial Service Center
Janet
Kennedy High School
Craig
Cedar Rapids Area
Also Mentioned on This Page
Kleiman
Tribune Media Service
Retirement Planning Associates
Sylvia Brim
CPA
CFP
By Leslie Gross Klaff
Cindy Lyness
MRI Staffing Solutions
Avenue of the Saints
Iowa City
Joanne Stevens
Iowacommercial.com
Iowa Realty Commercial
First Ave
Allsteel
Welter
Blairs Ferry Rd
Monticello
Dubuque
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