Heart of Business: Customers First in Theory and Practice
Don Taylor argues customer satisfaction is the heart of business success. He notes stressed staff, broken systems, and slow service when owners prioritize other tasks. The piece emphasizes training, focus on serving one customer well, and treating each encounter as a lasting impression.
MENTIONED IN THIS ARTICLE
Don Taylor
Iocus
Ster
Aventory
Versation
Record-high number of Texas schools earn exemplary rating
Ed Sterling reports that 15 percent or 1,042 of Texas public school campuses earned the top exemplary rating from the Education Commissioner's accountability system based on TAAS results. The 90 percent pass requirement for each student group, dropout and attendance thresholds, and a record-low 60 low-performing campuses mark significant improvements amid stricter standards.
MENTIONED IN THIS ARTICLE
Ed Sterling
Texas Press Association
Austin
Texas
States Accountability System
Mike Moses
TAAS
Moses
Texas Public
Dan Morales
Morales
Texarkana
A deep prejudice for teachers re nument of praise in class
A guest column extols teachers as vital to society noting their innate gifts and the need to support them. It reflects on back-to-school time in August 1998, describes education as a business with clear mission, and urges expectations of lifelong learning, courage, and tolerance from students and system alike.
MENTIONED IN THIS ARTICLE
Cpas
America
Safer Driving Steering Tips From FCS and Texas A M Experts
Community guidance covers hand positions on the steering wheel from 7 to 9 and 3 to 5 o clock to reduce air bag injuries, plus look ahead 20 to 30 seconds for better control. Tips include keeping shoulders level, tilting the wheel, staying 12 inches from the wheel, and maintaining lightly bent arms for comfort. Readers are invited to express opinions to the editor with contacts.
MENTIONED IN THIS ARTICLE
VerTy Atlic
Texas A&m University
Parenting News Show Emphasizes Living Example
Gina Caswell Kelly reflects on how children remember actions more than words and argues the best gift to give is a strong example. She shares observing a friend's father’s influence through humor, encouragement, and faith, and urges parents to model service to family, community, and God.
Also Mentioned on This Page
Congress
White House
State Capitol
George W. Bush
Texas Department of Health
Naegleria Fowleri
TDH
Elton Bomers
Dallas Morning News
Garry Mauro
Bush
Mauro
Family and Consumer Sciences
Irs
Dane Blay
FCS
P.O
West Hill
bnews@door
By Gina Caswell
Kelly