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Newspaper
Bennington Banner
Location
Bennington, Vermont, United States of America
Date
Dec 16, 1976
Page
17
Vermont imposes charges on Directory Assistance as of December 31 to shift costs from all customers to heavy users. The plan targets excess calls, noting the cost has doubled to over 1 million dollars annually while 80 percent of calls come from 20 percent of users.
A new single 1 555-1212 number will request any Vermont phone number including local ones. After December 31, dialing 41] will not reach local Directory Assistance. Nonlocal calls still use 1 555-1212 with no charge, limited to three calls per line per month before charges.
The notice explains exemptions for calls from hotels motels hospitals and handicapped users under Federal guidelines. It notes over two thirds of customers use Directory Assistance three times or less monthly and offers tips to cut usage and save money. It also provides forms for exemption from New England Telephone at offices and via agencies serving the disabled.
Plans from other states show fewer calls to Directory Assistance will slow cost growth. NE Telephone expects under 10 percent of Vermont customers will incur DA charges monthly, meaning over 90 percent stay within a three call allowance. Contact the telephone business office with questions about charging plan or exemptions.
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