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Newspaper
Aiken Standard
Location
Aiken, South Carolina, United States of America
Date
Mar 19, 2013
Page
2
The piece notes widespread concerns about customer service since the economy downturn reduced staffing and boosted discounting. It cites automation and phone menus as factors, while acknowledging some firms where service remains a priority.
Lionel Smitty Smith opened Lionel Smith Ltd in 1976 offering custom fittings and late night service. He emphasizes tailoring suits for last minute needs and special occasions while staying in touch with customers. The piece notes his 2012 Greater Aiken Chamber Man of the Year honor and profiles local businesses in Aiken County.
Readers are asked to submit experiences about stores restaurants and other establishments in Aiken County noting good customer service. Include name and phone number for possible publication in a future edition. Send comments to dbiles aikenstandard.com.
Wayne's Automotive and Towing Center on Richland Avenue promotes women friendly car care with biannual Heels on Wheels clinics and holds the 2012 Greater Aiken Chamber of Commerce Small Business of the Year award. Owned by Jeff Corbett, the facility emphasizes service and community outreach.
Corbett notes training aims to explain car problems correctly to customers. He stresses addressing both spouses or partners, and reaching single moms and grandmothers who own cars. Sherry says customers should understand exactly what is malfunctioning, and staff will show them in the back. Jeff adds the goal is to educate rather than simply tell.
The Lip scomb family runs Material Things at 752 Silver Bluff Road since 1992 with a motto that the customer comes second to ensure employees understand expectations. When drapes needed adjustments, employee Martha Albenesius stopped work to fix gaps and inform the client, showcasing a do the right thing ethic.
The Jobs for Life class starts Tuesday March 26 at Christ Central Ministries 267 Laurens St. in downtown Aiken. The program trains adults in soft skills to gain and keep jobs with help from instructors and mentors. Kathryn McGlynn will lead as site director and the national program operates in 200 cities.
Adults facing under and unemployment can join the six week program at Christ Central Laurens Street Office starting March 26 with classes every Tuesday and Thursday until May 23. Interested individuals may call Jenifer Ramseur or Kathryn McGlynn to schedule an appointment today or Thursday 4 to 6 p.m. Volunteers are sought to teach for six months with adaptable goals. Visit Aiken Standarihcom for details.
Aiken County Council plans to approve construction of a new EMS services center in Beech Island off Highway 278 funded by the Sales Tax II program. The facility will replace the current Silver Bluff High School station and aims for completion in 2014, with a second reading on a tax agreement with Recleim for a Graniteville recycling plant opening by summer 2014.
Tonight at 7 p.m. in the council chambers 736 Richland Ave W the County Council will hear a $40.6 million investment expected to create 200 jobs. It will also review a second reading to enlarge the joint industrial park for Aiken and Edgefield counties. A third reading to rezone 1.36 acres on Belvedere Clearwater Road for rural development and a rezoning off Toole Beck Road to establish an equine veterinary office are on the agenda.
A Williston ticket bought at Quick Pantry 32 West Main Street matched all five numbers for the $300000 Palmetto Cash 5 prize. The holder added a power up to win an extra $100000, winning numbers were 5 11 21 30 34, power up 3. The winner has 180 days to claim. Total prizes in Friday’s draw reached $3 billion to education.
The Midlands Job Fair runs Monday from 1 to 3 PM at Brookland Baptist Church Health and Wellness Center and Conference Center in West Columbia. A food drive runs through Friday with donations accepted at the fair and at 700 Taylor St Columbia 201 Duffie Drive Lexington and 414 South Congress St Winnsboro. The CSRA Fly Fishers meet Monday at 7 PM at River Island Club House Evans Georgia where Carl Hammond-Byer discusses trout stocking in Augusta Canal and spring fishing trips for 2013.
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