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The Varied Meanings Behind I’m Sorry in Apologies
The article explores how apologies differ in sincerity and impact. It cites Cries and Overy on arrogance, recalls a doctor visit where one nurse apologized and another did not, and discusses Gary Chapman and Jennifer Thomas five languages of apology. It notes that actions often matter as much as words.
MENTIONED IN THIS ARTICLE
Thad
Christan
Larry
Nordis Christensen
Gary Chapman
Jennifer Thomas
Joe
University of Michigan Health System