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Addressing Negative Online Reviews for Business
Businesses can monitor review sites to protect their reputation and guide improvements. Investigate every poor review, thank positives, and respond succinctly if needed. Encourage more reviews through links and outreach, and balance responses when issues are resolved or found inaccurate.
MENTIONED IN THIS ARTICLE
PLC
Yelp. Com
Harvard University
Seattle
Yelp
Harvard
Angie's
Angie's List
Insider
Consumer Searchconsumersearch
Consumer Search