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Sorting machines and clerks cause most mail delays
A 48 page study notes that almost half of U.S. letters are sorted by large letter sorting machines and clerks, yet operator errors and mishandling cause millions of misrouted letters daily. GAO cites 30 percent error rate among 141 operators and costs from rehandling.
MENTIONED IN THIS ARTICLE
Howard Angione
Associated Press
U.S
New York
Phoenix
Postal Service
United States
General Accounting Office
GAO
Midwest
Kansas City
Missouri