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What's the Big Idea With Dealership Surveys
Car Talk advisors explain how dealership customer satisfaction surveys are used to influence dealer pay, quotas, and promotions. They urge honesty, noting some dealers push for favorable responses and even use tactics to sway buyers. If service was good, say so. if not, report the truth to push better results.
MENTIONED IN THIS ARTICLE
Tom and
Ray
Honde
Honda
Tom
J.D. Power and Associates
Dor
Tony Soprano
Ther