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Odessa American in Odessa, Texas

11 Mar 2005

Page 4

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Newspaper

Odessa American

Location

Odessa, Texas, United States of America

Date

Mar 11, 2005

Page

4

Sprint fixes customer problems in minutes at KC store

In Kansas City a Sprint technician replaced a broken antenna in ten minutes, surprising customer Eugene Hoskins. Sprint plans to expand onsite repair shops to over half of its 800 U S stores by mid March while Cingular moves to toll free calls and overnight replacements. Industry observers note customer service has long been weak but crucial for carrier loyalty.

MENTIONED IN THIS ARTICLE

Kansas City Eugene Hoskins Sprint Corp Hoskins Sprint Overland Park Kan Cingular Wireless Mike Dresser
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FCC Extends Truth-in-Billing Rules to Cell Phones

Regulators on the FCC voted to apply truth-in-billing guidelines to cell phone statements, aiming for brief clear non-misleading charges. All five commissioners supported the move, though two Democrats opposed extending similar state regulations.

MENTIONED IN THIS ARTICLE

Washington Federal Communications Commission FCC Michael Powell Michael Copps
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Also Mentioned on This Page

THE Associated Press Sprint Pcs Vision Audiovox Samsung Ruidoso Sprintpcs.com Odessa Santa Fe East 42Nd St Midland Midland Plaza Midland Mall N. Midkiff Meee Botie Lei Hobbs Penasco Valley N. Grimes Big Spri Wireless Depot S. Birdwell Ln. Ste
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