Broken promises
Washington report shows consumer complaints against airlines more than doubling from 1998 to 1999. The DOT based 1999 scores on on time performance baggage handling consumer complaints and denied boardings. Only baggage handling improved slightly amid a year of airline quality decline and a pending inspector general report due in June.
MENTIONED IN THIS ARTICLE
Washington
Brent Bowen
University of Nebraska At Omaha
Dean Headley
Wichita State University
Headley
Department of Transportation
Congress
Transportation Department
Inspector General
Passenger rights push after baggage mishandling study
Senator Wyden cited a study showing mishandled baggage per 10 000 passengers and urged a passenger bill of rights. Brent Bowen and university researchers questioned airline adherence to a voluntary program, warning airlines show early implementation but neglect service.
MENTIONED IN THIS ARTICLE
Ron Wyden
D-Ore
Congress
Court to review Hillary Clinton license to practice law
The Arkansas Supreme Court disciplinary arm will review an ethics complaint against Hillary Rodham Clinton tied to the Whitewater venture. It notes federal regulators’ information about a real estate document used to route large commissions, with Clinton recalling nothing. Kendall dismisses the complaint as ridiculous as the group alleges possible conduct breaches.
MENTIONED IN THIS ARTICLE
Washington
Arkansas Supreme Court
Clinton
Hillary Rodham Clinton
Whitewater
Committee On
Hillary Clinton
Little Rock
Whitewater Partners’ Savings and Loan
Fed moves to modernize its check clearing system
Fed Chairman Greenspan outlines plans to speed and secure payments as the Fed tests electronic presenting of checks, captures check images, and pilots real time Internet access for banks. A Montana pilot uses electronic images to reduce transport and boost fraud detection while nationwide computer modernization continues.
MENTIONED IN THIS ARTICLE
Washington
Federal Reserve
Alan Greenspan
Fed
Greenspan
Los Angeles
National Automated Clearinghouse Association
Financial Industry
Montana
Central Bank
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