Temporary workers now better educated and more prevalent
A National Association of Temporary Services survey shows 31 percent of temporaries hold college degrees and many are medical technicians, computer programmers, or paralegals. The shift yields cost savings for employers and flexibility, but raises concerns about lower pay, fewer benefits, and career advancement for part timers and temporaries.
MENTIONED IN THIS ARTICLE
National Association of Temporary Services
Samuel Sacco
Richard Belous
Belous
National Planning Association
Trucking firms brace for fierce market fight amid rate cuts
A slowing national economy pressures trucking companies to slash rates to hold market share. Executives including Al Bass of P.1 E Nationwide and Dave Harmeier of Overnite warn profits fork under discounting as freight volume declines. Industry analysts say smaller carriers face survival risks with ongoing price volatility and consolidation trends.
MENTIONED IN THIS ARTICLE
al Bass
P.1 E Nationwide Inc
St. Louis
Dave Harmeier
Overnite Transportation Co
Mark Frazier
Frazier Transportation Services
Granite City
Frazier
Companies win by embracing customer complaints and exceeding expectations
A consultant argues that top firms prosper by actively seeking out consumer issues and delivering slightly more than expected. He cites data on service impact, returns, and loyalty, with examples from L L Bean, Harley Davidson, and Disney showing how attentive handling of complaints boosts profits and control of customer perceptions.
MENTIONED IN THIS ARTICLE
Richard Whiteley
Forum Corp
Boston
Mr. Whiteley
Toronto
Canada waives safety rules for U.S. used cars in trade move
Ottawa approves regulations to allow U.S. built used cars to enter Canada despite provincial and industry objections as part of the Canada U.S. free trade agreement. Critics warn of recalls and safety gaps, while officials plan new standards for 1991 and a cross border recall system.
MENTIONED IN THIS ARTICLE
Ottawa
United States
George Say
Automobile Protection Association
Iny
Canada
U.S
Charles Morton
Transport Department
Road Safety and Motor Vehicle Regulations Branch
Also Mentioned on This Page
By Kenneth Eskey
Scripps
Howard News Service
Omaha Livestock
Omaha
Neb (Ap
USDA
Owam
Tae
Dow Jovea
Chicago
Chicago Board of Trade
OL Sep
Woodshores Savings Bank
Rin
N. Main ST
FDIC
By Christopher Carey
St Louis Post-Dispatch
Larry Smith
Supervan Service Co
True
Yellow Freight System Inc
Overland Park
Kan
Alex. Brown & Sons Incc
Wuihpeby, Incc
By Kenneth Kidd
Teroste Globe and Mall
Whiteley
L.L. Bean Inc
Freeport
Maine
Bean
Harley-Davidson Inc
Milwaukee
Harley-Davidson
Walt Disney Co
Madelaine Drohan
Toronto Globe and Mail
Mr. Iny
Motorola
Washington
Balienore Ave
Suds
College Park
Xerox Ventura
Xerox
Hewlen Packard
Orw
Mewlett Packard
McCain Drive
Frederick
Maryland
Tick Street
Ray Rogers
Rowe
Pam
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