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PUC urged to improve public image and structure
The Little Hoover Commission told California regulators to overhaul the Public Utilities Commission’s public image with a stronger PR program and newer approaches. It urged creating an executive officer role, relocating HQ to Sacramento, streamlining consumer complaint handling, and improving staff training while noting the backlog and focus on telephone service.
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Sacramento
California Public Utilities Commission
Lille Hoover Commission
Little Hoover Commission
Commission On
California
Commission
San Francisco
Hoover Commission
PUC