Shoppers Want More Than a Transaction in Retailing
Nation's business editors discuss consumer expectations and the shift toward personalized service. Retailers must boost salesmanship, provide ideas and guidance, and modernize policies or risk eroding the customer relationship as shoppers seek individualized experiences in a connected marketplace.
MENTIONED IN THIS ARTICLE
Grandma Four
Harry B. Henshel
Labor Shortage Haunts Furniture Makers At High Point
The High Point market highlights a widespread labor crisis in the furniture industry. Factories struggle with high turnover and full-capacity operation, driving managers to seek labor-saving machinery and expansion, while ads seek new workers and skilled help to sustain production.
MENTIONED IN THIS ARTICLE
High Point
Eigh Point
Overexposed Hippies Prompt Postmaster General Warning
Postmaster General Marvin Watson says Americans tire of hippie and yippie tactics seen as overexposure and propaganda. He warns they threaten free speech by disrupting discourse at Democratic events. He distinguishes restless youth seeking constructive reform from disruptive demonstrators.
MENTIONED IN THIS ARTICLE
Dallas
Marvin Watson
Watson
America
Fear and faith in law amid 1968 election clashes
Letters to the editor critique crime, punishment and law enforcement politics, arguing only righteous leaders can restore order. The piece cites FBI crime trends, court decisions, and preaches from a religious-led view of justice. It includes reader Jeff Moore's urgent plea about communist threats and U S history.
MENTIONED IN THIS ARTICLE
FBI
United States
Supreme Court
Holmes Alexander
Isaiah
Daily Smith
Byends
Howdy
Gil
Uncle Josh
Harry Dexter White
U. S. ‘Treasury
Russia
Congress
America
Lenin
Castro
Eisenhower
Washington
Joe McCarthy
Senate
Chiang Kai- Shek
China
U.S
Chiang
Institute of Pacific Relations
State Department
Jeff Moore
H-P.c.h.s. P
Plaza Hotel nostalgia and high society roles shift in New York
A column recalls the Plaza Hotel's decline under new management after being sold to Hilton. The writer recounts celebrity sightings and the clash between elite tradition and tourist gimmicks, noting experiences with Cincinnati executives, Cary Grant, and other luminaries. The piece contrasts Edwardian Room prestige with pub casualities at PJ’s.
MENTIONED IN THIS ARTICLE
Tedey
Avon Francia Gray
New York
Old Plaza Hotel
HM 1
Ted Kennedy
The
Plaza
Hilton
Conrad Hilton
Jonah
Dodger
L. A
Cincinnati
Cincinnati Company
East
Richard Burton
Elizabeth Taylor
New York Hilton
Hilton Buffet
Plaza Luau
Plaza Hotel
Cary Grant
Harry Truman
P. J. Clarke
Pj’s
Craig Claiborne
New York City
Matthew Culligan
SAE
LHJ
Polly Bergen
Aubrey Mennon
Haiti
Venture Magazine
Nehra
P. S
Lauren Becall
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