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Communications pro peddles skill
Richard Calabrese, head of Rosary College's communications program, says collaboration and negotiation shape effective workplace and social talks. He cites empathy, nonverbal reading, and problem oriented confrontation as key steps, noting 60 to 70 percent of communication is listening and that many struggle with rejection and interpretation in everyday exchanges.
MENTIONED IN THIS ARTICLE
Terry Levin
Richard Calabrese
Rosary College
River Forest
Calabrese
Northwestern University
American Library Association
Rosary