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BC Hydro to refocus on customers with new account strategy
BC Hydro chair Brian Smith outlined a shift from a regulated monopoly to a customer service focus at a Vancouver Board of Trade event. The plan includes a new model assigning one key account manager for every six or seven major customers, more tailored energy solutions, environmental initiatives, and expanded community engagement while maintaining high reliability.
MENTIONED IN THIS ARTICLE
BC Hydro
Brian Smith
Hydro Company
Vancouver Board of Trade
Smith
Hydro
British Columbia
Tomers
B.C