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Friendly smile fundamental to relationship
Hospitality seminar at Northern Lights College on March 6 emphasized friendly smiles and courteous manners as key to business and personal relationships. Jeremy Ball of Tourism BC taught tourism as BC's third largest industry, noting $1.5 billion in the last year and tourism creating over a million Canadian jobs. Students learned telephone etiquette, active listening, handling complaints promptly, and the value of greeting visitors with a welcoming demeanor to boost local tourism and create lasting impressions.
MENTIONED IN THIS ARTICLE
Northern Lights College
Jeremy Ball
Tourism
British Columbia
Ball
B.C
Canada
Skte
Ministry of Tourism
Chetwynd