FortisBC opens Prince George customer care centre
FortisBC cuts the ribbon on a state-of-the-art customer service centre in Prince George as it shifts from outsourcing to insourcing. The Burnaby operation employs 200 staff, Prince George 100, with 3,000 to 4,000 queries daily and a projected cost save. wages range from about 42 000 to 64 000 for entry and skilled roles. FortisBC touts local knowledge and improved service alongside new online bill pay and chat options.