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Safeway workers challenge smile rule in Bay Area
Twelve Safeway employees filed grievances over the Superior Service policy they say pressures staff to smile and make eye contact, with some workers reporting harassment by customers. The union seeks more discretion for employees to decline contacting potentially threatening customers and to skip carrying groceries to cars at night.
MENTIONED IN THIS ARTICLE
Safeway
Pleasanton
North America
National Labor Relations Board
Matthew Ross
Lambert
San Francisco Bay-area