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Study finds email eases delivery of bad news
A Cleveland AP report notes a study showing bad news travels more accurately by email than by phone or in person, though researchers caution face to face can be preferable in some cases. The work by Stephanie Watts Sussman at Case Western Reserve and Lee Sproull from Boston University appears in Information Systems Research.
MENTIONED IN THIS ARTICLE
Cleveland
Stephanie Watts Sussman
Sussman
Case Western Reserve University
Weatherhead School of Management
Boston University
Lee Sproull
Boston
New York University
Information Systems Research
Maryland-based Institute For Operations Research and the Management Sciences
John King
University of California At Irvine