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Newspaper
Cedar Rapids Gazette
Location
Cedar Rapids, Iowa, United States of America
Date
Apr 23, 2006
Page
9
St Luke’s Hospital reports dramatic ER wait time reductions after implementing lean improvements. From patient viewpoint, eliminating paperwork and bureaucratic slowdowns sped up access to a physician, cutting average wait from 63 minutes to 21 in one year.
St. Luke's Hospital reports record patient satisfaction in 2005 with the Emergency Department in the 88th percentile and Inpatient Care in the 93rd percentile among large hospitals. John Sheehan, EVP and COO, notes the scores reflect core values in daily care. Press Ganey data underpins the hospital's quality benchmarks.
St Luke s Physicians & Clinics in Cedar Rapids and eastern Iowa adopt open-access scheduling to shorten routine visit waits. The system centers on patient first care with 10 Cedar Rapids Marion area locations and multiple family medicine offices. Iowa Health System earns AMA Innovations in Patient-Centered Communications Award for health literacy efforts including the Ask Me 3 program.
The article notes national nursing vacancies average 13 percent while St. Luke's reports 0 percent. From 2004 to 2005 vacancies fell from 9 percent to zero due to incentives, stable management, shared decision making, and scholarships. Top 100 Hospital status aids recruitment. strong community support helps retention.
The message honors St Luke's 123-year legacy built by associates, doctors, volunteers, donors and diverse community groups. It frames success as a healthy town and healthy community, thanking supporters for their ongoing interest and support.
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