Three Times for Service in Small Biz
Don Taylor argues customer service has three critical moments before during and after a sale. He urges owners to set a high service level, know their customers, and follow up to build trust and loyalty, promising higher revenue profits and more satisfied customers.
MENTIONED IN THIS ARTICLE
Don Taylor
Harry Beckwith
America
Beckwith
Ally
Wal-Marts
Amarillo
Calendar of National Days Skews Into Playful Holidays
Jeffrey Patterson catalogs a humorous parade of little known days such as National Dress Up Your Pet Day on Jan 14 and National Opposite Day on Jan 25. He riffs on goofy celebrations through the year including Hoodie Hoo Day Feb 20 and National Goof-Off Day Mar 22, noting their absurd charm and personal reflections.
MENTIONED IN THIS ARTICLE
Jeffrey Patterson
Lamesa Press
National Fire
eEveryone
Patterson
Morning Sun Rise Quiet Reflections by Gina Caswell Kelly
In a contemplative piece, Gina Caswell Kelly describes morning drives east of town to watch the sky change colors and listen for geese. She notes gray mornings, but emphasizes faith as the sun still rises as a sign of God’s care and remembrance despite worry and disappointment.
MENTIONED IN THIS ARTICLE
Gina Caswell Kelly
Brownfield Optometrist Faces Closure Over Loyalty and Cost
A Brownfield letter urges residents to value local eye care as Dr. McGuire contemplates closing his office. The writer defends his service, notes higher costs in Lubbock, and appeals for community support and appointments to keep the local provider open.
MENTIONED IN THIS ARTICLE
Brownfield
Lubbock
Dr. McGuire
McGuire
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