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Government report praises IRS performance
The GAO says the Internal Revenue Service handled tax returns and refunds well despite tax law changes and terrorist and anthrax attacks. It processed about 131 million returns and 99 million refunds for 2002, with improved phone, online, and walk-in support. The report notes fewer errors, quicker refunds, and the impact of last year’s rebate checks, while criticizing slow internal reporting on call wait times.
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