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Service Sector Productivity Debate Highlights Scaled Gains
An analysis argues service industries can boost productivity through scale and technology, challenging the view that only manufacturing drives gains. John R. Beckett suggests combining services with manufacturing via machines and new methods like video teaching and diagnostic tools to raise output across barbering, auto repair, and mass transit. He notes one-on-one service will persist, but efficiency can rise with better tools and work redesign.
MENTIONED IN THIS ARTICLE
John R. Beckett
Beckett