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Newspaper
Baytown Sun
Location
Baytown, Texas, United States of America
Date
Feb 07, 2016
Page
7
The council discussed adding yearlong usage charts and conservation rate details on bills. An adjustment was formalized for a meter out of specification when no leaks are found. Staff will review rate structure focusing on rate increases and cutoff amounts.
City spokeswoman Patti Jett said staff analyzed potential changes to the conservation rate schedule and how other cities structure rates, with a February council meeting planned to consider the item. Only one resident requested a review since the policy’s approval, but did not meet qualifications. Mayor DonCarlos noted thorough investigation and a simple appeal system, while Council member Capetillo urged broader review and possibly a third party audit.
Internal emails show administrators unable to confirm a system error or external factors for double to triple water bills.Officials debate meter reading issues, weather-driven usage, and an unpublicized appeal process while The Sun presses for answers, fueling distrust.
Sungard involvement noted as auditors checked software prior to the October 22 meeting. City staff and consultants said billing procedures function well, but emails between Currie and the billing auditor question why certain addresses appear in July but not August. The audit excludes accounts without clean reads, and manual adjustments occur in Neptune before importing to Sungard, with no clear audit trail for those adjustments.
Emails from Troller Riven and Jett show disappointment as Davis and the mayor weigh a formal appeals process. Bills over three times the 12 month usage or $100 above normal trigger city and plumber meter checks. If no leak explanation is found, charges above the 12 month average may be halved. Official notes cite hot, humid weather and possible neighbor usage or leaks. Details and emails are on BaytownSun.
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