Customer service insights from Manitoba Best Service Excellence seminar
Kate JACKMAN reflects on the Manitoba Best Service Excellence seminar held during Small Business Week. The talk covers generation gaps in the workforce, training cuts, internal versus external customers, and strategies to exceed expectations through listening, question-asking, and proactive follow-up.
MENTIONED IN THIS ARTICLE
Manitoba
Bonnah Demeulenaere
Law Three and the harvest of forgiveness
A family drought in Trochu Alberta mirrors the lesson that one sowing yields more than was planted. The author recalls wheat yields and bales while recounting his uncle Neil whose final weeks showed repentance, forgiveness, and lasting family healing.
MENTIONED IN THIS ARTICLE
Trochu
Alberta
Neil
Homebodies Reflections on Travel and the Question Are We There Yet
Rita Friesen writes about traveling with children and the refrain are we there yet. The piece shares memories of road trips from Southern Manitoba and a grain truck ride to visit relatives. It ponders defining where there is and aging perspectives on patience and enjoying the journey.
MENTIONED IN THIS ARTICLE
Manitoba
Also Mentioned on This Page
Kate Jackman
Rita Friesen