Automation and the cost of automated customer service
A reader critiques automated phone systems in banking and government coast to coast. They praise human agents for problem solving, recount a farm parts exchange showing real time cross‑store assistance, and warn that automation harms personalized service and local lending in small towns.
MENTIONED IN THIS ARTICLE
New Brunswick
Manitoba
Neepawa histories join to chronicle local business past
Three Neepawa historians Rick Sparling Norma Forsman and Cecil Pittman compile a 575 page history of Neepawa businesses drawing on archives and current sources. Proceeds benefit Beautiful Plains Archives and preserve regional history for future generations.
MENTIONED IN THIS ARTICLE
Neepawa
Sparling
Beautiful Plains
Forsman
Pittman
Beautiful Plains Archives
Ron
Norma
Neepawa Press
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