High Horse Rhetoric on Customer Service in Local Column
The December feature argues that retail clerks bear the burden of customer service amid changing expectations. It urges managers to reassess service standards, train frontline staff, and align management messages with serving customers.
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Service Best
Alberta Best
Jan Procter
Xel Training & Personnel Services
Jan
Wescam profits rise on surveillance demand in security markets
Wescam Inc reports a 25 percent jump in annual earnings to 53 cents a share on revenue of 161 million for the year ended Oct 31. Public safety and surveillance sales grew 37 percent to 134.3 million while entertainment revenue rose to 26.3 million. The company credited strong demand from military law enforcement and security sectors and noted image stabilization technology featured at Sydney Olympics and the space shuttle.
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Flamborough
Wescam Inc
Wescom
Public Safety
Authors fight to own names on the web
The Authors Guild seeks transfer of domain names from Old Barn Studios Ltd to writers including Stephen King and John Berendt. Cybersquatting concerns rise as Nine authors challenge ownership of famous names. A U N dispute body will rule within weeks.
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Stine
Old Barn Studios Ltd
Rlstine.com
The
Authors Guild Inc
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Birmingham
England
United Nations Organization
Guild
Internet Corporation
John Berendt
Charles Frazier
Thomas L. Friedman
Kringle Bear Sale Supports Santa Claus Fund
With any purchase of 20 dollars or more you can buy KRINGLE the chenille Bean bag Bear for 2.99. Or buy it alone for 5.99 and Sears will donate 0.50 toward the Santa Claus Fund. Quantities are limited. Suitable for ages 3 and up.
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Homesteader Lounge
Marlin Vair
Spotlight Entertainment
Santa Claus Fund
Homesteader
Sears
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