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View Sample Pages : New Braunfels Herald Zeitung, May 15, 1987

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New Braunfels Herald Zeitung (Newspaper) - May 15, 1987, New Braunfels, Texas Heral6-Zeitung New Braunfels rexas    r    «•/    May    'r    '987    c'age    SAThe McKenna Memorial Hospital, Part 5 Deborah Koepr <s data prof essing supervisorBusiness office employees inr.h, - FV it h Carr-arsino Stella Dina Schroeder sa ashier at McKenna Memoria Hospital Robles Betty Krueger md Mary v < This is the fifth in n series (ti depart merit al overs ie as about McKenna Memorial Hospital operations The Herald Zeitiin# publishes these hospital staff written articles as part of the observance of Xational Hospital Week and Texas Hospital WeekBusiness office To think of the hospital .is a business is not proper, however to think of the hospital < business is od? only proper it is essential To project an idea of some ut the expenses incident to the rum ii 4 o this hospital consider the following Approximate monthly expenses or only a few of the departments utilities $25 uoo and communa-,1 turns S t.noo Obvious!) there e many other expenses to add to this list hut these will serve to give the reader reasons why it is so cost Iv to utilize these .services and tis*) why we must have- a business office This office emeompasses In suranee collections, cashier' and ic counts payable The insurance department has a supervisor, an 0 suranie verifier who determines each patient s type of coverage and the validity of the company \nother employee files emergency room n suranee forms exclusively tiling an average Be hi to 1 too case'. .1 month Still another checks and files for in patients only and another handles out patients One more person semis detailed statements to all patients Any one of these pee,pie is equipped to offer ad vice and help with insurance anil Medicare problems in addition to his or her usual duties The collection department has two employees In addition to sending out letters to non or slaw payers, they like other business office personnel have a myriad of different chores the most satisfying to all is being able to help Medicare and insurance pa tients when they have problems which are frequent A frequent cause of difficulties results when the insurance company doesn’t pay in a reasonable* time Ho 70 days or so in which case the* pa bent becotnes responsible for the bill and it is up to him or her to take up the matter with the insurance com puny lf this had been done earlier that is two months or so say in two or three weeks following hospital M*r vices, then often the problem could be solved before the bill becomes the patient's responsibility This in volves keeping in touch with the hospital, informing them of the pa Hent s efforts We will wait an addi tional length of time if we are con faded, then we require some pay ment or a plan of payment at the end of that time The cashiers have manv more things to do than just receiving payments They answer calls from patients concerning payments etc they help to refer credits when due they send out monthly statements and very importantly they keep an accounting of hundreds of pay ments They often have to do lengthy detec tive work to find out which account a check should be credited to when there is no patient name or account umber on the check The accounts payable are handled v one person She is responsible h»r .ivtng the hospital s tolls and keep ig an account 01 all checks written he also figures employees hours mrked and figures salary checks wice monthly Since we have more hun too employees, this is quito a hare Here are some suggestions that night I*** helpful md could prevent ii., confusion or delay in the process ngO’ a hospital bill Name your insurance company •ach t Hoe you come to the hospital 2 Save any letters from Medicare md insurance companies . Always write patient account number on checks or money orders it more than un*’ account is to bt* aal-; pi. t a* h number on th** check I lntorm the hospital ot address and telephone number changes '» Keep hospital informed par Uvularly about slow paying rn saran* e companies • Bring bills when paving in per , Contact your insurance company if nut Med ic .ire supplemental two or three week after your hospital servile^ and tsk al»out payment a Ma** ul t* your insurant e is kept up tt» date and doesn t lapse u Medicare supplemental in surances .till not pay until they have proof ol payment It is then up to the patient to make a copy and send it to their insurance company lf this pruof is lost or not sent by Medicare contact the hospital and we ll be happy to try and help Healthcare is a highly technological business that requires Highly skilled personnel both tin the nursing doers and in the business of me We try to provide the best quality services at fair and reasonable cost to our patients but maintaining cost is no easy task Patient may encounter problems or have questions regarding a hospital hill lf you do please contact is we are always willing to help 1'ugether we can work out a solution Problems arise when no communication is made so pleas* keep .our communication lines open with us We hope that you ire always in good health but ii for .some reason you require our services perhaps this information will be helpful Remember the business office like any other hospital department is a service department We do have rules to follow and limits to deal w ith bul given the opportunity we car usually help any patient with any problemData processing What is Data processing" Data processing is where informa turn (rom the admitting office or emergency room is entered into 1 computer Then information such as charges that occur while .1 patient is hospitalized com** together to form a hill McKenna s data processing is a department consisting of three employees and a main frame corn puler system The oyster is owned and operated by th** hospital Hie Data General system consist> of a ( antral Procesing I nit 1 HI two .'si mg disk drives one too blueprinter and 'even terminals The data pusessmg department produces detailed hills of patients stays along with insurance claims All charges along with payments are posted through us Payroll and pur chasing are also produced on the computer sy stem The three employees do all th** key punching, which is th** term used w hen informat urn 1- entered into a computer We ail do different jobs ail day long Due person doesn t just do one kind of work eight hours a day one '(aff member might do the ad missions from midnight till morning, while another w ill he working on the charge tickets amt printing detail bills We work seven days a week. from H iii a rn till H p in Back up that's savings information on extra disks is dime at night and updates are daily Eye Openers By Dr. Henry Hull VISION SCREENING Q Are the results of a vision screening an adequate measure of how well a person can see 7 A A vision screening is frequently a quick economical way tor schools corporations motor vehicle bureaus and community service groups to identify individuals with obvious visual symptoms that need additional visual care Although this type of screening is useful in recommending a total eye examination tor some people it does not pick up many abnormalities of vision and or eye health problems Most school and corporate screenings identify only those children and adults who have difficulty seeing distances They do not check the total health of the eye the AMOUNT of farsightedness nearsightedness or astigmatism a person may have how well the eyes coordinate side vision and many other skills Though some vision screenings for seniors are specifically designed to check for glaucoma symptoms they may overlook other eye diseases That is why it is extremely important to have a thorough eye examination on a regular basis Brought to you as a community service by Or. Henry Hull 147 Fredericksburg, 625-5716.Loretta Henk communications c sits at the heartbeat of McKenna Data processing is a very busy place keeping up with th** flow ot work from other departments We work with Hi*’ other departments to give them reports and answers to questions about charging We also help medical records out bv doing keypunching .cork on their IBM P 1 I could go on explaining all the things we do but telling you about all this might be boring I know the public thinks our system is down a lot Please let me explain that our mon ii for oordinator Memorial system is getting old and nee lilly check ups sd we ar** u that reason Or may he vou have nine 1 first of the month ce mr. e reports to get out and we are down .it ’ ,.t nu-We all have to be patient * til com pulers for being Mow but ’hey save time and make oui «.i - < aer The three ot us Rachel suarez Patti Still and myself Deborah Koepp en joy our jobs and try to do the est that we can Hospital the communications office loThe heartbeat of McKenna No t doesn't sound like or look Ilk* 1 hear' nor has .»n I* Mi ever been performed on it out list as surely as a heart in one s chest Keeps one alive th** steady beep beep of the swat chimar-1 keeps McKenna alive and running smoothly nu* communications attice where the switchboard is Heated s list al fh»* end of the old and the beginning al See McKenna Page 10A TH c. od JeaOS t i <Z- fit# Mens Womens-Childrens I © organically grown Canyon Lake (Star TZV Hie! 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