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New Braunfels Herald-Zeitung (Newspaper) - May 15, 1987, New Braunfels, Texas New Texas May Page 5A The MeKenna Memorial Part 5 Business office employees include Beatrice Stella Betty Krueger and Mary Dina Schroeder is a cashier at McKenna Memorial Hospital Deborah Koepp is data processing supervisor This is the fifth in a series of departmental overviews about McKenna Memorial Hospital The HeraldZeitung publishes these hospital staffwrit ten articles as part of the obser vance of National Hospital Week and Texas Hospital Business office To think of the hospital as a business is not proper to think of the hospitals business is not only it is To project an idea of some of the expenses incident to the running of this hospital consider the following Approximate monthly expenses for only a few of the departments and communicia Obviously there are many other expenses to add to this but these will serve to give the reader reasons why it is so costly to utilize these and also why we must have a business This office emcompasses In surance cashiers and ac counts The insurance department has a an in surance verifier who determines each patients type of and the validity of the Another employee files emergency room in surance forms filing an average 800 to 1300 cases a Still another checks and files for in patients and another handles One more person sends detailed statements to all Any one of these people is equipped to offer ad and help with insurance and Medicare problems in addition to his or her usual The collection department has two In addition to sending out letters to nonor like other business office personnel have a myriad of different the most satisfying to all is being able to help Medicare and insurance pa tients when they have which are A frequent cause of difficulties results when the insurance company doesnt pay in a reasonable time 60 7Q days or which case the pa tient becomes responsible for the bill and it is up to him or her to take up the matter with the insurance com Jf this had been done that is two months or so say in two or three weeks following hospital ser then often the problem could be solved before the bill becomes the patients This in volves keeping in touch with the informing them of the pa tients We will wait an addi tional length of if we are con then we reqwe some pay ment or a plan of payment at the end number on the The accounts payable are handled by one She is responsible for paying the hospitals bills and keep ing an account of all checks She also figures employees hours and figures salary checks twice Since we have more than 300 this is quite a Here are some suggestions that might be and could prevent any confusion or delay in the process ing of a hospital bill Name your insurance company each time you come to the Save any letters from Medicare and insurance Always write patient account number on checks or money orders if more than one account is to be put each number on the check Inform the hospital of address and telephone number Keep hospital par ticularly about slow paying in surance Bring bills when paying in per Contact your insurance company if not Medicare supplemental two or three weeks after your hospital services and ask about Make sure your insurance is kept up to date and doesnt Medicare supplemental in surances will not pay until they have proof of It is then up to the patient to make a copy and send it to their insurance If this proof is lost or not sent by contact the hospital and svell be happy to try and Healthcare is a highly technological business that requires highly skilled personnel both on the nursing floors and in the business of We try to provide the best quality services at fair and reasonable cost to our but maintaining cost is no easy Patients may encounter problems or have questions regarding a hospital If you please contact we are always willing to Together we can work out a Problems arise when no communica tion is so please keep your communication lines open with We hope that you are always in good but if for some reason you require our perhaps this information will be the business like any other hospital is a service We do have rules to follow and limits to deal but given the opportunity we can usually help any patient with any Data processing What is Data processing Data processing is where informa tion from the admitting office or emergency room is entered into a Then such as charges that occur while a patient is come together to form a McKennas data processing is a department consisting of three employees and a main frame com puter The system is owned and operated by the The Data General system consists of a Central Procesing Unit two 50 mg disk one 300 and seven The data processing department produces detailed bills of patients along with insurance Alfcharges along with payments are posted through Payroll and pur chasing are also produced on the computer The three employees do all the key which is the term used when information is entered into a We all do different jobs all day One person doesnt just do one kind of work eight hours a One staff member might do the ad misisions from midnight till morn while another will be working on the charge tickets and printing detail We work seven days a from till 8 Backup thats savings information on extra disks is done at night and updates are dai Loretta communications sits at the heartbeat of McKenna Memorial very busy system is getting old and needs mon Hospitalthe communications Data processing is a keeping up with the flow of work from other We work with the other departments to give them and answers to questions about We also help medical records out by doing keypunching work on their IBM I could go on explaining all the things we but telling you about all this might be I know the public thinks our system is down a Please let me explain that our thly so we are down for that Or may be you have come in on the first of the month we have reports to get out and we are down at that We all have to be patient with com puters for being but they do save time and make our jobs easier The three of Rachel Patti Still and Deborah en joy our jobs and try to do the best that we The heartbeat of McKenna it doesnt sound like or look like a heart nor has an EKG ever been performed on it but just as surely as a heart in ones chest keeps one the steady beep of the swit chboard keeps McKenna alive and running The communications office where the switchboard is located is just at the end of the old and the beginning of See Page 10A The things cashiers have many more to do than jvtst receiving They answer calls from lOjaperntog payments to refer credits when Spy iewd PMt monthly and wpojtantly they keep m Eye Openers By Or Henry Hull VISION SCREENING Are the results of vision screening an adequate measure of how well person can see A vision screening is frequently a economical way for motor vehicle bureaus and H community service groups to identify individuals with obvious visual symptoms that need additional visual Although this type of screening is useful in recommending i total eye examination for some it does not pick up many abnormalities of vision and eye heajth Most school and corporate screenings identify only those children and adults who difficulty seeing They do not check the total health of the the AMOUNT of nearsightednegs or astigmatism a person may how well the eyes side vision and many other Though some vision screenings for seniors are specifically designed to check for glaucoma they may overlook other eye That is why it is extremely irnporttnt to have a thorough eye examination on a regular often have to dp lejjgthy Uvi to flfld owt account a fag credited to when i Of Brought to you as coramy njty service by Htnri Hull 147 t to jt organically grown i
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